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  • Alex Rourke

How Our ERP Update Will Impact You

Updated: Nov 10

Document Format Changes

Beginning Monday, December 14th, 2020, we'll be migrating to a new version of our enterprise resource planning software ("ERP"). With this upgrade, we'll be changing the templates used to generate important documents. We want you to be aware of these changes in advance to make this process as smooth as possible. The list of effected documents includes:

  • Purchase orders

  • Order acknowledgements

  • Invoices

  • Quotes

  • Packing slips

  • Statements

  • Checks

These documents will still contain most, if not all of the same information they did before, but they will be formatted differently and information may be located in different parts of the document than where it was before.


Email Changes

We frequently send documents directly from our form management system to customers and vendors via email. Where these documents are sent from and how the email containing them will look will also be changing.


Documents will continue to come from the same email addresses you are used to seeing, but will now be sent directly from the servers of our new document management system, Infor Document Management ("IDM"). These emails will continue to be DMARC compliant. That is, they will continue to have valid DKIM signatures and will come from SPF verified servers. While this will ensure that most recipients continue to receive these emails without issue, it is possible that more restrictive email systems may block these emails until an administrator allows them through. If this happens to you, you'll need to talk to your IT department to get this resolved.


While emails sent from our current ERP contain a confidentiality notice and users signature, new emails will no longer contain a signature, but will contain a variety of other information. Below you'll find a sample of what these new emails will look like. While the example below is for a PO, other document types will be sent along with emails that look very similar to this:

Other Changes

While this change will be significant for our employees, this change will have very little impact on customers and vendors other than what has been discussed above. We anticipate no disruption in service as a result of this change and look forward to continuing to fill your orders with the speed and accuracy you have come to know us for.


If you have any questions or concerns, please reach out to your normal contact here at J.H. Bennett for information or email us at orders@jhbennett.com.

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